Report it in a message
A tenant taps the property tag, opens WhatsApp and explains the problem naturally, without searching for the right contact or working through technical questions.
// WhatsApp-first reporting
Tenants can report repairs without the runaround.
A tenant can tap the tag and WhatsApp opens the right property conversation. They can explain the problem in their own words, add a photo if useful and leave the diagnosis and next steps to My HMOs.
Tap for this property
Report a repair · Log a visit
One tag, linked to one property record
// A practical shortcut
Built around the property, not another app for tenants to remember.
Tenants do not need an app to download, a long form to complete or a troubleshooting script to work through. They get a familiar route into the managed maintenance workflow.
Visits tied to place
A visit tap identifies the property being attended, creating a useful attendance record alongside the visit notes and work completed.
A better audit trail
Reports, updates, attendance and outcomes stay connected to the property record, so there is less reliance on scattered messages and memory.
// How it fits together
From one message to a managed response.
The tag is only the entry point. The value comes from taking the repair conversation off the tenant and landlord, then connecting the report to the people, property and follow-up behind it.
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01
The tenant taps the tag or opens WhatsApp
The property-specific route opens the right conversation, so the report starts in the correct place.
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02
The tenant explains what is wrong
A short message, photo or voice note gives the service useful context without asking the tenant to diagnose the issue.
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03
The tenant receives updates while we handle it
My HMOs coordinates the next step, keeps the tenant informed and records the outcome against the property.
// Managed maintenance
Tenants report once. My HMOs handles the rest.
NFC tags are part of the wider My HMOs service: fast tenant reporting, managed visits and maintenance follow-through organised around each enrolled HMO.