Newcastle · Monthly HMO maintenance
HMO smarter, not harder
Stop chasing repairs. Start preventing them. Every HMO gets a 90-minute visit every month. We handle the notices, the repair reports and the paperwork, so tenants stop calling and you have proof of everything.
How it works
From first message to proof on file
Four clear steps, with hands-on work at your property and a record you can refer back to. Repair reports from tenants are logged along the way.
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Tell us about your property
Send the pilot form with your postcode and how many HMOs you look after. Landlords and managing agents can both apply.
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We talk it through
We get in touch using the details you gave, ask about the house and tell you whether it fits the Newcastle pilot.
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We visit, every month
Tenants get an entry notice before each visit. Then we spend at least 90 minutes on site: checks, small fixes, meter readings.
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You get the evidence
After every visit you receive a timestamped pack: checklist, photos, meter readings and notes on what was fixed.
Message bubbles are illustrative examples.
What’s included
What's included in every monthly visit
At least 90 minutes on site, every month, at every property. We fix the small things before they become tenant call-outs.
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Safety checks
- Test smoke and heat alarms, and replace batteries
- Check carbon monoxide alarms
- Check fire doors close properly and door closers work
- Check emergency lighting and fire signage are in place
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Damp and mould
- Inspect bathrooms, kitchens and bedrooms for damp and mould
- Treat surface mould
- Check extractor fans are working
- Log and photograph anything that needs further work
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Example repairs
- Tighten loose door handles, hinges and locks
- Refix floor and threshold strips
- Reseal baths, showers and sinks
- Replace lightbulbs
- Minor fixes to cupboards, curtain rails and fittings
View the full list of what’s included Coming soon -
Meters and records
- Take and photograph gas, electric and water meter readings
- Note any issues found and what was fixed
- Before and after photos
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Notices and evidence
- Entry notices sent automatically to every tenant before each visit, with delivery tracking
- A timestamped evidence pack after every visit: checklist, photos, meter readings and notes
- A rolling record for each property, ready for licensing inspections and complaints
WhatsApp-first reporting
Tenants can report repairs without the runaround.
A tenant can tap the tag and WhatsApp opens the right property conversation. They can explain the problem in their own words, add a photo if useful and leave the diagnosis and next steps to My HMOs.
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Tap the tag WhatsApp opens the right property conversation.
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Say what’s wrong In their own words, with a photo if it helps.
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We take it from there My HMOs handle diagnosis and next steps.
Tap for this property
Report a repair · Log a visit
About us
A person at the door, not another dashboard
MyHMO is a hands-on maintenance service for Newcastle HMOs. The approach is simple: small problems get found and fixed on a regular visit, and what happened is written down.
Reactive
- A tenant phones about a loose door handle
- Damp is noticed when it is already a complaint
- Nobody remembers what was fixed, or when
With a monthly visit
- The handle is tightened on the next visit
- Damp and mould are looked for every month and logged with photos
- Each visit ends with a timestamped record you can open later
Hands-on first
The service is the visit. Messages, notices and records exist to support the work on site.
Clear limits
Larger jobs, materials over a small allowance and specialist trades are quoted separately and need your approval first.
Written down
Notes, photos and readings are kept per property so you are not relying on memory.
FAQs
Fair questions, straight answers
Not covered here? Mention it in the message box on the pilot form.
Is MyHMO software?
No. It is a maintenance service. Someone visits your property every month; the notices, repair logging and records support that visit.
What happens on a visit?
We spend at least 90 minutes on site. That covers safety checks, damp and mould checks, small repairs, meter readings and photos. The full detail is in the What’s included section above.
Which repairs are covered?
The examples listed are small jobs such as tightening handles, resealing baths or replacing lightbulbs. They are examples, not an exhaustive list.
What about bigger jobs?
Larger jobs, materials over a small allowance and specialist trades such as gas or electrical certification are quoted separately. Nothing starts without your approval.
Does the evidence pack guarantee compliance?
No. It is a factual record of what was checked, found and fixed, which can support licensing inspections and complaints. It does not certify your property or replace your legal duties.
Can tenants use this for emergencies?
No. Repair reports are not an emergency line. For a gas leak, fire or immediate danger, contact the emergency services or the relevant emergency provider.
Who can apply for the pilot?
Landlords and managing agents with HMOs in Newcastle. Tell us your postcode and number of properties on the form.
What happens after I apply?
You will see a reference on screen once your application is received. We then use your details to assess the pilot and get in touch. Nothing on this page is a quote or an offer.
Where we work
Live in NE6. Pilot in NE2, NE7. Type your postcode and the map shows where it falls. Anywhere else goes on the waitlist for now.
Apply for the pilot
Tell us about your property
Applying is a request to be assessed for the Newcastle pilot. It does not commit you to anything.
- Your details are used to assess your pilot application and to contact you about it.
- Ticking the box below is not marketing consent.
This form is not for reporting repairs or emergencies. In an emergency, contact the emergency services.