Terms of Service

Who we are

RED ALGORITHMS LTD
Company number: 17152098 · Registered in England & Wales
Registered Address: 82 A James Carter Road, Mildenhall, Suffolk, England, IP28 7DE

My HMOs provides HMO access notice automation for landlords, letting agents and property managers. By using the service you agree to these terms. If you do not agree, do not use the service.

The service

My HMOs helps users store property and occupant records, prepare access notices, send notices by supported channels, and keep delivery records for inspections, repairs, viewings and move checks.

The service is provided on a subscription basis. Your plan may set limits for properties, occupants, team members, support level, or other usage allowances.

We may update, modify, or discontinue features from time to time. Where a material change affects paid use of the service, we will give reasonable notice where practicable.

Accounts and access

To use account-based features you must register and keep your login credentials secure. You are responsible for activity carried out under your account and for ensuring only authorised users access your organisation or team.

You must provide accurate account, billing, property and occupant information. You must not use the service to send misleading, unlawful, abusive, or unauthorised communications.

We may suspend or close accounts that are inactive, misused, in breach of these terms, or where we are required to do so by law.

Subscriptions and payments

Paid subscriptions are billed in advance through Stripe. Prices are shown excluding VAT unless stated otherwise. Stripe processes card payments, invoices, renewals and subscription changes. We do not store full card numbers or payment security codes.

• Your subscription continues until cancelled through the billing portal or another method we make available.
• Plan changes may create prorated charges or credits, handled by Stripe.
• If payment fails, access to paid features may be limited, suspended, or cancelled.
• Refunds are not automatic unless required by law, but we will review billing issues caused by a technical fault on our part.

Responsibility for notices

My HMOs helps prepare, send and record HMO access notices. It does not decide whether a notice is legally required, whether the content is sufficient for your circumstances, or whether you are entitled to access a property at a particular time.

The service is not legal advice. You remain responsible for checking that your notice wording, timing, access reason, recipient list and compliance process are appropriate for the property, tenancy and applicable law.

Acceptable use

You must not use the service to:

• Send notices without a lawful basis or legitimate property-management purpose
• Harass, threaten, mislead, or unlawfully pressure occupants
• Upload false, inaccurate, or fraudulent property or occupant information
• Attempt to access, scrape, reverse engineer, or interfere with the platform or its data
• Resell, sublicense, or white-label the service without our written agreement

Third-party services

The platform may integrate with providers including Stripe for billing, Brevo for transactional email, PostHog for optional analytics, and hosting or infrastructure providers. Use of third-party services may be subject to their own terms and privacy policies.

We are not liable for delays or failures caused by third-party outages, network failures, email provider filtering, incorrect contact details, or events outside our reasonable control.

Intellectual property

All content, software, branding and materials on the platform are owned by or licensed to RED ALGORITHMS LTD. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without our prior written consent.

You retain rights in the property, occupant and organisation data you submit. You grant us a limited licence to process that data solely to provide, secure and support the service.

Limitation of liability

To the fullest extent permitted by law, RED ALGORITHMS LTD's total liability to you in connection with the service is limited to the amount you paid for the service in the 3 months before the event giving rise to the claim.

We are not liable for:

• Loss of profits, revenue, business opportunity, goodwill, or anticipated savings
• Losses arising from access decisions, compliance decisions, or disputes with occupants
• Indirect or consequential losses of any kind
• Losses caused by incorrect data entered by you or your team

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

Changes to these terms

We may update these terms from time to time. Where changes are material, we will give reasonable notice by email, through the platform, or by updating this page.

Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.